Please, when giving information on what Puppy version is being used.
Example that is no help:
F96CE
Is this F96-CE_4 or F96CE_XFCE_FUSILLI
Bionic
Is this Bionicpup32 8.0 or Bionicpup64 8.0 or Bionicpup64-23 v2, etc......
Give us the complete full name of the Puppy version ISO.
This will provide the full name of the Puppy version, including the exact version number of it.
Yes, this exact version number is important. You could be using an older version, that has been fixed with a newer version.
Example of what is needed:
Fossapup64 9.5
BookwormPup64 10.0.3
BookwormPup64 10.0.4
BookwormPup64 10.0.6
This Puppy Linux even uses a date to indicate different versions.
BookwormPup32-23.12-240323
BookwormPup32-23.12-240223
BookwormPup32-23.12-240309
Example install of F96-CE:
You give the info from Pup-sysinfo as fossapup64 9.6
But that does not provide what release it was.
It could be the first one or the 4th one.
They all would show as fossapup64 9.6 in Pup-Sysinfo
But the specific ISO could be:
F96-CE.iso
F96-CE_2.iso
F96-CE_3.iso
F96-CE_4.iso
Each one is a different release with much different stuff in it.
F96-CE_4 is the last release and most bug free and error fixed of all of them.
So the version being used could be any of them.
If you give F96-CE_4 as the version you are using.
We all then know you are using the latest release and stuff in it should work this way.