Forum very slow today [SOLVED]

[bugnaw333]

same here..slow again.

[rockedge]

Please check and report how the sites are loading now.........

[user1234]

Please check and report how the sites are loading now.........

Sites are very slow (~10s-20s to load each page).

[Flash]

This forum taking >10 seconds to respond after clicking a button. In addition, I got this when I clicked the "Murga forum" link just now:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@oldforum.puppylinux.com to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

[rockedge]

I've been talking with support for 2 hours straight now and still going at it.......now a complete scan is being performed right now

So 3 hours straight. Still no real fix. a complete system scan is ongoing looking for malicious code. mysql max connections has been increased. The escalated ticket to a higher level of tech support is in a queue and we await an email when the fix is in.

[sonny]

Rick, tell BlueHost to take care of it
or you'll take over their tech job!

[rockedge]

scan report. Notice the infected files count = 0

----------- SCAN SUMMARY -----------
Known viruses: 2192540
Engine version: devel-clamav-0.99-beta1-632-g8a582c7
Scanned directories: 4114
Scanned files: 117218
Infected files: 0
Data scanned: 4998.02 MB
Data read: 9245.50 MB (ratio 0.54:1)
Time: 1732.891 sec (28 m 52 s)

They said I'll hear from the engineers within 24 hours. But later on I'll probably will be bugging the tier 1 support for faster action. Already giving them suggestions but tier 1 is really limited in what they can do.
So we wait........

[sonny]

I used to host mine with BlueHost (HostMonster), but switched to Hostinger recently and have never looked back.
Significantly better value (lower price and higher quality service)

[wiak]

I've been too busy to test anything but wonder if using curl or wget along with wiretap to see traffic dns and so on request and replies to fetch main forum page or login page reveals anything looping or taking forever or what? Or can whole phpBB site be temporarily copied and tested from other host to check fast then? Might be difficult ... it's a lot of data to copy I can appreciate that. Wondered otherwise if could maybe be temp cloned to say old address puppyforum.rockedge.org as a test.
EDIT: Wireshark I meant...

[rockedge]

@wiak I like the clone over to the original location on rockedge.org to test. But the site is not that easy to move around. One test I have done is put a static index.html on the forum's root directory.

index.html overrides any other type and will be parsed first. I use a static simple one and found out oldforum.puppylinux.com was still throwing Internal Server Error. Very weird when this happens with such a simple index page. This should have crashed any malicious attempts as well but that the oldforum kept on showing server errors was unexpected with the static index.html page. This is the most basic page with no database no PHP no javascript so the fact that an Internal Server Error shows up is strange

This points to something is wrong with the host server and it is not our fault at all.

[Mercedes350se]

'zilla browsers are as slow as cold molasses - palemoon seems normal.

[rockedge]

Suddenly the sites are performing like they should. Good response and fast page load times.

Still no email to confirm that Bluehost fixed it but we are in a fast phase again so we will see if it lasts or not. Something with hardware or caching. I have seen problems with caching and Cloudflare name servers before so that's possibility but most likely that's not the issue.

Can't declare victory but enjoying the site's quickness while it lasts. I'll give them the 24 hours they said they need.

[user1234]

Suddenly the sites are performing like they should. Good response and fast page load times.

For me as well. Seems like the sites have been fixed, though this could be temporary.

[greengeek]

No improvement here in Auckland NZ for several days. Actually getting progressively worse. Wait times now anywhere between 10 and 30 seconds.

Who is user puppylin_admin?

And why does "max_connections_per_hour resource" have a current value of "1"

This is what I see sometimes from Chromium (32bit):

puppylinadmin.jpg (21.62 KiB) Viewed 455 times

.
.
This is what I just saw from Palemoon (32bit):

PupforumFailMessage.jpg (11.42 KiB) Viewed 423 times

"The client needs a new connection for this request as the requested host name does not match the Server Name Indication (SNI) in use for this connection.
"

[wiak]

though this could be temporary.

Indeed, the slowness to some extent comes and goes. Fact is it becomes difficult to trust it at all anymore and more so since no-one has said what is causing the problem in the first case. If Bluehost were to find actual solution surely they would say what was causing the issue. For now, occasionally gets reasonably fast again, but doesn't feel perfect, and then it gets slow again... it is slow for me right now, but it has been slower...

[wiak]

This is the most basic page with no database no PHP no javascript so the fact that an Internal Server Error shows up is strange

This points to something is wrong with the host server and it is not our fault at all.

Certainly does suggest issue is with the host server then... Can't get much simpler than a static html page! I presume https://puppylinux.com uses a different hosting service? It seems fast enough. EDIT: ah, it uses github.io Well... bluehost presumably redirecting to there when starting with https://puppylinux.com -> https://puppylinux-woof-ce.github.io/ So DNS to bluehost seems to likely resolve okay, but goes wrong with pages actually hosted there?

Code: Select all

[root@archlinux ~]# ping puppylinux.com
PING puppylinux.com (162.241.244.127) 56(84) bytes of data.
64 bytes from box5139.bluehost.com (162.241.244.127): icmp_seq=1 ttl=49 time=168 ms

[wiak]

Anything weird in your DNS configuration for forum.puppylinux.com? Have you checked DNS resolving quickly?

[greengeek]

'zilla browsers are as slow as cold molasses - palemoon seems normal.

Which version of Palemoon please? (And 32bit or 64bit?) Cheers!

[wiak]

'zilla browsers are as slow as cold molasses - palemoon seems normal.

Which version of Palemoon please? (And 32bit or 64bit?) Cheers!

I'm using Chromium and only page that is slow is puppylinux forum. I more than seriously doubt that Mozilla-based browsers have suddenly become allergic to Puppy forum!!! That is just not the reason, sorry.

[amethyst]

Comes and goes. Extremely slow currently.

[wiak]

It is a matter of 'comes and goes' which is a very weird symptom indeed...

[keniv]

Just logged on again this morning and the forum seems back to normal again, however, as others have said, we've seen a pattern of running normally then slowing right down recently so I'll wait and see if it's fixed but here's hoping!

Ken.

[fredx181]

It's fast again now for me too.
Could it perhaps have anything to do with the energy crisis ? (e.g. the host provider setting some sort of power limit once every few hours )

[mikewalsh]

Hm. Don't know if this means anything to you guys, but.....

Powered-on around a half-hour ago (woke up from an overnight suspend, actually). Initially, very very fast.....but within 5 to 10 minutes the delay began creeping back again. ATM, anywhere from 4-7 secs (approx).

Maybe I'm reading more into it than is really there?

(*shrug*)

Mike.

[mikewalsh]

Ken, Fred and I are all in the same approximate geographical area - Northern Europe? Perhaps that's why the 3 of us are all seeing the same results at the same time..?

@fredx181 :-

It's fast again now for me too.
Could it perhaps have anything to do with the energy crisis ? (e.g. the host provider setting some sort of power limit once every few hours )

Could be, Fred, could be. The way things presently are in Europe, anything can happen at any time! "Sod's Law" seems to be operating full force ATM, doesn't it?

Mike.

[bigpup]

It has been slow for me the last few days, anytime I connect.

Maybe it has improved 1 or 2 seconds.

Still takes around 8 seconds to change.

[sfein1000]

I've been about 8 secs since Friday. I think I daw about 10 minutes of normal speed early Sunday, but that's the only time. I'm northeast US.

[keniv]

Forum has gone back to being slow for me and I've just had my first sql error since this problem started. I guess it's the same or similar to those that others have reported.

Ken.

[rockedge]

I am in Connecticut. The forum is painfully slow again. During the early morning hours my time, the sites were loading almost instantly. Now at 8:20 AM it is slow again.

So back onto the support line to ask what happened to 24 hours and an update on 2 escalation tickets. Maybe a switch is in store again.

I have looked at many many possible reasons from our end. Nothing jumps out and no configuration has changed. DNS resolves fine. Strange is that even a very simple single index.html page is throwing Internal Server Error's.

They make me start from the very beginning every time with predictable results

I have a good friend who does pretty much the same thing I do for a company that pays him $100,000+ per year. And he calls me for advice. Ahhhhh the world works in mysterious ways

The IT guy found a database error that might be the slowdown.

[keniv]

@rockedge

The IT guy found a database error that might be the slowdown.

Good, I hope this fixes the problem. Can I also just thank you for all you're doing to get this fixed. I wouldn't know where to start. I have to say that here in the UK at about 14.50 it's still slow. Hope these reports are of some help.

Ken.